Shipping

We are based in Sydney, NSW and pack and ship all orders from our studio in Rouse Hill, 2155.

Standard - Australia wide
$50.00 + | FREE SHIPPING
Below $50.00 | $8.00 

Express - Australia wide

$50.00 + | $8.00 
Below $50.00 | $16.00


We do ship to USA & NZ as well. Please send us an email and we will provide a customised quote for shipping outside Australia.  

We us Australia Post for all of our deliveries - they offer a premium, safe and reliable service.

Yes, tracking details will be sent via your order shipment email. This has a direct link to tracking updates.

Please check your spam folder as well if you haven't received any emails from us about your order.

You order will be processed in 1-2 days from our studio in Sydney, 2155.

Once it has been shipped, most Australian metro areas standard delivery times vary between 2-10 days. Please allow additional days for Perth, NT & Far North Queensland and Rural Areas.

Parcels are generally slower in trasit during busy periods including Christmas, Mother's Day, lockdowns etc.

Yes, we offer express shipping for $8.00.

Please select express if your order is urgent / to get priority shipping during busy periods.

Note: Selecting express shipping doesn't prioritise your order to be processed ahead of pending orders. Please get in touch with us via email if your order is urgent and we will do our best to assist.

Unfortunately not, as we use Australia Post for all shipments and delivery timeframes are out of our control.

We have "no peeking until" stickers that we can add to your box. Please let us know the date of the event in the order notes section.

Our gifts do not require a signature on delivery. Most parcels will be left at the nominated address if it is safe to do so. Alternatively, it will be taken to the nearest local post office.

Please contact us ASAP to have the address updated.

If your order has been shipped and is still in transit, you can use your tracking details and redirect the parcel to the correct address. You will need to create a free Australia Post account to do this.

If delivery has been attempted, rarely are we able to intercept parcels to be left at the nearest post office. If the parcel hasn't be intercepted in time it will be returned to us and a reshipping fee will apply.

Orders

Yes! We send all boxes with a tag or gift card. You can leave a gift message in the order notes section and we will handwrite this for you.

All orders are processed within 1-2 business days. If your order is urgent please contact us and we will do our best to send it out sooner. 

We will never send any invoices or price tags with your gift. Majority of our hampers are sent directly to the recipient so we do not include receipts.

We pride ourselves in the effort and detail we put into packaging our gifts. 

All hampers arrive in our signature pink Rowdin Grace rigid lidded gift boxes with ribbon and a premium gift tag.

They are then placed inside a protective sleeve and into a Rowdin Grace shipping carton.

Please note, if you purchase individual items of the suppliers we stock - these will arrive in the suppliers packaging. 

Yes, most of our gifts are sent directly to the recipient. Please enter their address in the "shipping address section".

Double check that addresses have saved correctly including unit numbers. Express checkout methods such as Apple Pay / PayPal Express etc. can revert the address back to your default address - please double check this prior to confirming purchase.

Yes, you can browse our "shop by brands" section select any products you would like to be added to your order.

If you would like certain items left out of the hamper please let us know so we pack this separately.

Payments

> All major credit cards including AMEX.
> PayPal, Shopify and Apple Pay. 
> Afterpay on all( Australian / NZ orders) - no minimum.

Yes, your details are very secure. Our site has SSL protection via Shopify. As long as you see the padlock at the top of the site you're in a secure environment. 

Returns, Refunds & Exchanges


We generally do not offer exchange or refunds.  Please reach out to us via email if you have any issues or concerns regarding your order, and we will be happy to help. 

For an exchange or refund to be considered, items must be in original condition (tags on, unworn, original packaging etc.). 

Please note for exchanges or refunds postage is at the expense of the customer (which will be deducted from your refund amount). A $10 repacking fee applies for Robes.

We apologise if ever your items do not arrive in excellent condition. 

Send us an email with your order details and photos of fault/damage, our customer service team will be happy to assist to resolve any concerns you may have.