FAQs

Orders & Payments

How do I place an order?

ARE MY PAYMENTS SECURE?

WHAT PAYMENT METHODS DO YOU ACCEPT?

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

Shipping

HOW MUCH DO YOU CHARGE FOR SHIPPING?

HOW LONG WILL MY DELIVERY TAKE?

DO YOU OFFER TRACKING?

DO I NEED TO BE HOME TO SIGN FOR MY ORDER?

DO YOU OFFER EXPRESS SHIPPING?

Packaging

Are your products ready to be gifted?

Do you offer personalisation?

Can I add a note or something additional added to my product?

Returns, Refunds & Exchanges

I changed my mind, can I return or exchange my items?

My items are faulty / damaged, what do I do?